Legal agreement governing your use of ids38's online gaming services
Last Updated: January 1, 2026Important Notice: By creating an account and using ids38's services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our services. You must be at least 21 years of age and a resident of Indonesia to use this platform.
For the purposes of these Terms & Conditions, the following definitions apply:
These Terms & Conditions constitute a legally binding agreement between you and ids38. By registering an account, depositing funds, placing bets, or otherwise using our services, you confirm that:
We reserve the right to update these Terms & Conditions at our discretion. Material changes will be communicated via email or platform notification. It is your responsibility to review these terms periodically. The "Last Updated" date at the top of this page indicates when the most recent revisions were made.
To create an account and use ids38's services, you must meet all of the following eligibility criteria:
You must be at least 21 years of age at the time of registration. We strictly enforce this requirement and reserve the right to request government-issued identification to verify your age. Providing false age information is grounds for immediate account termination and forfeiture of all funds and winnings.
Our services are intended for residents of Indonesia. By using this Platform, you confirm that you are physically located within Indonesia at the time of accessing our services. We use geolocation technology to verify your location. Users accessing the Platform from restricted jurisdictions will have their accounts suspended.
You must have the legal capacity to enter into binding contracts under Indonesian law. You confirm that you are not prohibited by any applicable law from engaging in online gaming activities. You understand that online gambling operates in a legal grey area in Indonesia, and you accept full responsibility for ensuring your participation complies with local laws.
Each person is permitted to maintain only one active account on ids38. Creating multiple accounts is strictly prohibited and will result in the closure of all duplicate accounts, forfeiture of bonuses, and potential confiscation of funds. We use advanced fraud detection systems to identify duplicate accounts based on personal information, device fingerprints, IP addresses, and payment methods.
Legal Disclaimer: ids38 operates under international gaming licenses and serves Indonesian customers from offshore servers. We are not licensed or regulated by the Indonesian government. Indonesia's gambling laws predate the internet era and do not explicitly address online gaming platforms. By using our services, you acknowledge that you are solely responsible for determining whether your participation complies with applicable Indonesian laws.
To create an account, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and mobile phone number. You agree to update this information promptly if it changes. Providing false or misleading information is grounds for account suspension or termination.
ids38 is committed to preventing fraud, money laundering, and underage gambling. We implement Know Your Customer (KYC) procedures that may require you to submit:
We typically request verification documents before processing your first withdrawal or at any time if suspicious activity is detected. Failure to provide requested documents within 30 days may result in account suspension and freezing of funds until verification is completed.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must:
ids38 is not liable for any losses resulting from unauthorized use of your account due to your failure to maintain security. All transactions made using your account credentials will be considered authorized by you.
ids38 supports deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). The minimum deposit amount is Rp 50.000. Deposits are typically processed instantly, though bank processing times may vary. You may only deposit funds from payment methods registered in your own name.
You may request withdrawals to the same payment method used for deposits. Withdrawal processing times are as follows:
The minimum withdrawal amount is Rp 100.000. There is no maximum withdrawal limit, though large withdrawals may be processed in installments for security purposes. Withdrawals requested outside Indonesian banking hours (00:00-06:00 WIB) may be processed during the next business day.
To comply with international anti-money laundering (AML) regulations, we require that you wager deposited funds at least one time before requesting a withdrawal. Deposits that are withdrawn without any gaming activity may be subject to administrative fees. We reserve the right to request source-of-funds documentation for large or unusual transactions.
ids38 does not charge fees for deposits or withdrawals. However, your payment provider (bank or e-wallet) may impose their own transaction fees, which are beyond our control. Currency conversion fees may apply if your bank account is denominated in a currency other than Indonesian Rupiah (IDR).
ids38 offers various bonuses and promotions including welcome bonuses, deposit bonuses, cashback, free bets, and loyalty rewards. All bonuses are subject to specific terms and conditions that will be clearly stated on the promotional page. By accepting a bonus, you agree to comply with its wagering requirements and other conditions.
Bonus funds typically carry wagering requirements, meaning you must wager the bonus amount (and sometimes the deposit amount) a specified number of times before you can withdraw associated winnings. Wagering requirements vary by promotion and typically range from 10x to 40x. Game contributions toward wagering requirements vary:
ids38 strictly prohibits bonus abuse, including but not limited to: creating multiple accounts to claim bonuses, colluding with other players, betting on low-risk outcomes to clear wagering requirements, or using the Platform primarily for bonus hunting rather than genuine gameplay. We reserve the right to void bonuses, confiscate winnings, and terminate accounts involved in bonus abuse.
Bonuses and their associated wagering requirements expire after a specified period (typically 7-30 days from issuance). Expired bonuses and any winnings derived from them will be removed from your account. It is your responsibility to review and comply with bonus expiration dates.
All games on the ids38 platform use certified Random Number Generator (RNG) technology or are streamed live from licensed studios. Game outcomes are determined by chance and cannot be manipulated by ids38 or any third party. Published Return to Player (RTP) percentages represent theoretical long-term statistical expectations and do not guarantee specific outcomes.
Sports betting markets are settled based on official results as determined by the relevant governing body (e.g., FIFA for football, FIBA for basketball). We reserve the right to void bets if:
Settlement of disputed bets is at the sole discretion of ids38 management. Our decision is final unless manifest error can be proven.
ids38 reserves the right to impose maximum bet limits and maximum win limits on any game or betting market. These limits may vary based on your account status, game type, and odds. We may refuse or limit bets at our discretion, particularly if we detect irregular betting patterns.
The following activities are strictly prohibited and may result in immediate account termination, forfeiture of funds, and potential legal action:
ids38 strives to maintain 99.9% platform uptime but cannot guarantee uninterrupted service. We are not liable for losses resulting from technical failures, server downtime, internet connectivity issues, force majeure events, or scheduled maintenance. In the event of game malfunction, all affected bets and gameplay will be void, and stakes will be refunded.
Gambling involves financial risk. You acknowledge that you may lose money and that ids38 is not responsible for your gambling losses. We do not guarantee winnings or provide any assurance of profit. You are solely responsible for managing your bankroll and gambling within your financial means.
Our Platform integrates with third-party game providers, payment processors, and service vendors. We are not liable for errors, failures, or misconduct by these third parties. While we carefully select our partners, we cannot guarantee their performance or security.
To the fullest extent permitted by law, ids38's total liability to you for any claim arising from your use of the Platform shall not exceed the amount you deposited into your account during the six months preceding the claim, or Rp 10.000.000, whichever is lower.
If you have a complaint or dispute regarding our services, you should:
If we are unable to resolve the dispute to your satisfaction through customer support, you may escalate the matter to our management team for formal review. Our management team will investigate the dispute independently and provide a final decision within 14 business days. The decision of ids38 management is final and binding unless manifest error can be demonstrated.
You may close your account at any time by contacting customer support. Before account closure, you must withdraw all remaining funds. Accounts with active bonuses or pending bets cannot be closed until those obligations are settled. Closed accounts cannot be reopened.
ids38 reserves the right to suspend or terminate your account immediately, without prior notice, if we determine that you have:
Upon account termination for violation of terms, we reserve the right to confiscate remaining funds and void outstanding bets. Legitimate winnings earned before the violation may be paid at our discretion following investigation.
If you believe you have a gambling problem, you may request self-exclusion for a period of 6 months, 1 year, 5 years, or permanently. During the self-exclusion period, your account will be locked, and you will be unable to deposit, bet, or access our services. For more information, please review our Responsible Gaming Policy.
These Terms & Conditions are governed by and construed in accordance with international gaming law and the laws of the jurisdiction in which our operating license is held. By using ids38's services, you agree that any disputes arising from these terms shall be resolved through binding arbitration rather than in court, except where prohibited by applicable law.
You acknowledge that online gambling laws vary by jurisdiction and that it is your sole responsibility to ensure that your use of ids38 complies with applicable Indonesian laws. We make no representation that our services are appropriate or legal in Indonesia, and access from territories where our services are illegal is strictly prohibited.
If you have questions about these Terms & Conditions or require assistance with your account, please contact us through the following channels:
Our Indonesian-speaking support team is available around the clock to assist with account issues, payment questions, bonus inquiries, and technical support. Average response time is 2-5 minutes via live chat during peak hours, and within 24 hours via email.
Acknowledgment: By clicking "I Agree" during account registration, or by depositing funds and using our services, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. You also confirm that you meet all eligibility requirements, including being at least 21 years of age and a resident of Indonesia. If you do not agree with these terms, you must immediately cease using the Platform and contact support to close your account.
Quick reference guide to the most important terms every ids38 user should understand
You must be 21+ and provide valid Indonesian identification. We verify all accounts through KYC procedures before processing withdrawals. False information results in account termination.
Minimum deposit: Rp 50.000. Minimum withdrawal: Rp 100.000. Withdrawals processed in 5-15 minutes on average. You may only use payment methods registered in your own name.
All bonuses carry specific wagering requirements (typically 10x-40x) that must be met before withdrawal. Bonus abuse results in forfeiture of funds and account closure.
No multiple accounts, collusion, bot usage, arbitrage betting, or fraudulent activity. Violations result in immediate account termination and confiscation of funds.
You are responsible for maintaining confidentiality of your login credentials. All transactions made with your credentials are considered authorized. Enable 2FA for additional security.
Contact support within 48 hours for any disputes. Management decisions are final. You agree to binding arbitration rather than court litigation for dispute resolution.
Our support team is available 24/7 to explain any aspect of these terms and help you understand your rights and responsibilities