How ids38 collects, uses, protects, and manages your personal information
Last Updated: January 1, 2026Your Privacy Matters: ids38 is committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains in clear terms what information we collect, why we collect it, how we use it, and what choices you have regarding your data. By using our Platform, you consent to the data practices described in this policy.
This Privacy Policy applies to all personal data collected by ids38 ("we," "us," "our") through our website at ids38.cam, mobile applications, and related services (collectively, the "Platform"). This policy describes our practices concerning the collection, use, disclosure, retention, and protection of your personal information.
ids38 operates as an online gaming platform serving customers in Indonesia. We are committed to complying with applicable data protection laws and international best practices for data privacy and security. As an offshore operator, we implement industry-standard privacy safeguards even though we are not subject to Indonesian data protection regulations.
We encourage you to read this Privacy Policy carefully. If you have questions about how we handle your data, please contact our Data Protection team using the contact details provided at the end of this document.
ids38 collects several categories of personal data to provide our gaming services, verify your identity, process transactions, and comply with legal obligations. The information we collect includes:
When you register for an account or use our services, you provide us with:
When you access our Platform, we automatically collect technical and usage data:
We may receive limited data from third-party sources:
| Data Category | Examples | Purpose |
|---|---|---|
| Personal Identity | Name, date of birth, address | Account creation, age verification, KYC compliance |
| Contact Details | Email, phone number | Communication, account recovery, notifications |
| Financial Data | Bank accounts, transaction history | Deposits, withdrawals, fraud prevention |
| Technical Data | IP address, device ID, browser type | Security, Platform functionality, fraud detection |
| Behavioral Data | Betting patterns, game preferences | Personalization, responsible gaming monitoring |
ids38 uses your personal data for the following purposes, all of which are necessary to provide our gaming services or comply with legal obligations:
Legal Basis for Processing: We process your personal data based on (1) the necessity to fulfill our contract with you (providing gaming services), (2) compliance with legal obligations (AML/KYC requirements), (3) legitimate interests (fraud prevention, Platform security, service improvement), and (4) your explicit consent (marketing communications).
ids38 does not sell your personal data to third parties. However, we share your information with trusted service providers and partners in the following limited circumstances:
We share data with third-party vendors who perform services on our behalf:
All service providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes we authorize.
We may disclose your personal data if required by law or in response to valid legal processes, including:
In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and any choices you may have regarding your data.
We may share anonymized, aggregated statistical data (e.g., "60% of users prefer slot games") with partners, advertisers, or the public. This data cannot be used to identify you personally.
ids38 implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
We conduct periodic security audits and vulnerability assessments to identify and address potential weaknesses. Our security protocols are reviewed and updated regularly to reflect current best practices and emerging threats.
While we implement strong security measures, you also play a role in protecting your data. You should:
Data Breach Protocol: In the unlikely event of a data breach that compromises your personal information, we will notify affected users within 72 hours via email and provide detailed information about what data was affected, steps we're taking to address the breach, and actions you should take to protect yourself.
Cookies are small text files stored on your device when you visit our Platform. They help us recognize you, remember your preferences, and improve your experience. ids38 uses both first-party cookies (set by us) and third-party cookies (set by our service providers).
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect Platform functionality. Visit your browser's help section for specific instructions on managing cookies.
In addition to cookies, we use web beacons, pixel tags, and device fingerprinting to collect usage data, prevent fraud, and detect multiple accounts. These technologies help us maintain Platform security and enforce our Terms & Conditions.
As an ids38 user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Contact our Data Protection team, and we will provide a comprehensive report within 30 days, including all data categories, how we obtained it, and who we've shared it with.
If any of your personal information is inaccurate or incomplete, you can update it directly through your account settings or request that we correct it. We will verify your identity before making changes.
You may request deletion of your personal data under certain circumstances. However, we may be legally required to retain some data for AML/KYC compliance, fraud prevention, or legal dispute resolution. After account closure, we retain your data for seven years to comply with financial regulations.
You can request a machine-readable copy of your personal data to transfer to another service provider. We will provide your data in JSON or CSV format within 30 days.
You may request that we temporarily stop processing your data while we investigate a dispute about accuracy or processing legality.
You can object to data processing based on legitimate interests (e.g., marketing analytics). We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where processing is based on your consent (e.g., marketing emails), you can withdraw that consent at any time by clicking "unsubscribe" in emails or adjusting your account settings.
To exercise any of these rights, contact our Data Protection Officer via email at [email protected] (plain text display only – not a clickable link) with "Data Privacy Request" in the subject line. Include your account username and describe your specific request. We will respond within 30 days.
ids38 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:
After the applicable retention period expires, we securely delete or anonymize your personal data so it can no longer be associated with you.
ids38's services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use our Platform or provide any personal information to us.
If we discover that we have inadvertently collected data from someone under 21, we will immediately delete that data and terminate the associated account. All winnings will be forfeited. Parents or guardians who believe their child has accessed our Platform should contact us immediately at [email protected] (plain text display only – not a clickable link).
We implement age verification measures during account registration and may request identification documents to confirm your age before processing withdrawals. Providing false age information is a serious violation of our Terms & Conditions and may result in legal consequences.
ids38 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after we post changes constitutes acceptance of the updated policy. If you do not agree with the changes, you should discontinue using our services and contact us to close your account.
Previous versions of this Privacy Policy are archived and available upon request.
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection team:
When contacting us about privacy matters, please include your account username and a detailed description of your question or concern. We aim to respond to all privacy inquiries within 30 days. For urgent security matters (suspected data breach, unauthorized account access), contact us immediately via live chat for faster response.
Your Consent: By using ids38's Platform and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and retention of your personal data as described herein. If you do not agree with this policy, please do not use our services.
Six key measures we take to ensure your personal data remains secure and confidential
Every piece of data transmitted between your device and our servers is encrypted using military-grade 256-bit SSL technology. Your login credentials, financial information, and personal details are unreadable to anyone attempting to intercept them.
Only authorized ids38 employees with legitimate business need can access your data. All staff sign confidentiality agreements and undergo privacy training. Access is logged and audited regularly.
Personal data is stored on encrypted servers in ISO 27001-certified data centers with 24/7 physical security, redundant backups, and disaster recovery protocols to prevent data loss.
We never sell your personal information to third parties for marketing purposes. Your data is used exclusively to provide gaming services, ensure security, and comply with legal obligations.
Privacy protection is built into every feature we develop. We collect only the minimum data necessary, anonymize information where possible, and implement privacy safeguards from the start.
Our data protection practices are audited annually by independent security firms. We continuously monitor changes in privacy regulations to ensure ongoing compliance.
Our Data Protection team is available to answer your questions and help you exercise your privacy rights