Our commitment to keeping gambling fun, safe, and within your control
21+ ONLYAt ids38, we believe that gambling should be an enjoyable form of entertainment, not a source of financial stress or personal harm. We are deeply committed to promoting responsible gaming practices and providing our 2.5 million Indonesian players with the tools, resources, and support they need to maintain control over their gambling activity.
Responsible gaming means understanding that gambling involves risk, setting clear limits on time and money spent, recognizing the warning signs of problem gambling, and seeking help when needed. While the vast majority of our users gamble responsibly as a recreational activity, we recognize that for a small percentage of players, gambling can develop into a serious problem that affects their financial stability, relationships, mental health, and overall quality of life.
This page provides comprehensive information about the responsible gaming tools available on our Platform, warning signs to watch for, and resources for getting help if you or someone you know is struggling with problem gambling. We encourage all players to review this information carefully and to make use of the protective features we provide.
ids38's services are restricted to adults aged 21 years and older. We strictly enforce this age requirement through identity verification procedures. Underage gambling is illegal, harmful to youth development, and strictly prohibited on our Platform. Any account found to belong to someone under 21 will be immediately closed, and all funds will be forfeited. Parents and guardians should monitor their children's internet usage and keep payment methods secure to prevent unauthorized access.
Responsible gambling means approaching betting and gaming with awareness, self-control, and realistic expectations. It involves:
All casino games and sports betting markets are designed with a built-in house edge, meaning that over time, the operator will profit and players will, on average, lose. While individual sessions may result in wins, the mathematical probability ensures that continued play will result in losses. Understanding this reality is crucial to responsible gambling:
Gambling should be viewed as paying for entertainment, similar to buying movie tickets or concert tickets. The cost of that entertainment is the expected loss over time. Any winnings should be considered a pleasant bonus, not an expectation.
Problem gambling exists on a spectrum from low-risk recreational gambling to severe gambling addiction (also called compulsive gambling or gambling disorder). Many people are unaware their gambling has crossed from entertainment into problematic territory. Answer these questions honestly to assess whether your gambling may be becoming a problem:
Do you often gamble longer or spend more money than you originally intended?
Have you tried to cut back or stop gambling but found yourself unable to do so?
Do you feel restless, irritable, or anxious when you try to reduce or stop gambling?
Do you gamble to escape problems, stress, feelings of sadness, anxiety, or depression?
After losing money gambling, do you often return to try to "get even" or recover your losses?
Have you lied to family members, friends, or others to hide the extent of your gambling?
Have you jeopardized or lost important relationships, jobs, or opportunities because of gambling?
Have you borrowed money or sold possessions to fund gambling or pay gambling debts?
Do you need to gamble with increasing amounts of money to achieve the same excitement?
Has gambling caused you financial problems, such as inability to pay bills or accumulating debt?
If you answered "yes" to 1-3 questions: Your gambling may be starting to cause problems. Consider using our responsible gaming tools to set limits and monitor your behavior.
If you answered "yes" to 4-6 questions: You are experiencing significant gambling-related problems. We strongly recommend implementing self-exclusion and seeking professional help.
If you answered "yes" to 7 or more questions: You likely have a serious gambling problem that requires immediate professional intervention. Please contact our support team to implement permanent self-exclusion and reach out to a gambling addiction specialist.
We provide a comprehensive suite of tools designed to help you maintain control over your gambling activity. All of these features are available through your account settings or by contacting our customer support team 24/7.
Set maximum amounts you can deposit into your account over daily, weekly, or monthly periods. Once a limit is reached, you cannot deposit additional funds until the period resets. Limits can be reduced immediately but increases require a 7-day cooling-off period. This prevents impulsive decisions to deposit more during emotional moments. Example: Set a monthly limit of Rp 2.000.000 to ensure you never spend more than that amount in any 30-day period.
Set maximum losses (deposits minus withdrawals) over daily, weekly, or monthly periods. When your net loss reaches the limit, you cannot place further bets until the period resets. This protects you from catastrophic losing streaks. Example: Set a weekly loss limit of Rp 500.000 so that even if you have a bad week, your maximum possible loss is capped at that amount.
Set maximum lengths for individual gambling sessions. After your set time expires, you will be automatically logged out of your account and unable to log back in for a cooling-off period. This prevents marathon gambling sessions that lead to poor decision-making and financial losses. Example: Set a 2-hour session limit with a 1-hour lockout period to ensure you take regular breaks.
Temporarily suspend your account for a period of 24 hours, 7 days, 30 days, or 90 days. During this time, you cannot log in, deposit, or gamble on our Platform. Time-outs are useful if you feel your gambling is getting out of control and you need a break to reassess. Your account will automatically reactivate after the chosen period unless you request an extension. All pending bonuses and promotions will be forfeited during the time-out period.
Permanently or semi-permanently close your account for a minimum period of 6 months, 1 year, 5 years, or permanently. Self-exclusion is the strongest protection tool and should be used if you recognize you have a gambling problem. During self-exclusion:
To implement self-exclusion, contact our support team via live chat or email with "Self-Exclusion Request" in the subject line. We will process your request within 24 hours. Even if you change your mind during the exclusion period, we will not reopen your account until the period expires. For permanent self-exclusion, your account will remain closed indefinitely and can only be reopened after a formal review process involving verification that you have addressed your gambling problem.
Access detailed records of all your gambling activity, including deposits, withdrawals, bets placed, wins, losses, and net position. Review your activity regularly to stay aware of how much you're spending and whether your gambling patterns are changing. Your account dashboard displays real-time statistics on total wagered, total won/lost, average bet size, and time spent gambling. You can download monthly statements for your records.
Unsubscribe from promotional emails, SMS messages, and push notifications at any time through your account settings. If you find that promotions and bonus offers tempt you to gamble more than you intended, we recommend opting out of all marketing communications. You will still receive essential account-related messages (transaction confirmations, security alerts, terms updates).
Log into your ids38 account, navigate to Settings > Responsible Gaming, and select the limits or controls you wish to implement. Alternatively, contact our 24/7 customer support team via live chat, email ([email protected]), or WhatsApp (+62 812 3456 7890) and request assistance setting up responsible gaming tools. Our support team is trained to handle these requests with sensitivity and without judgment.
If you believe you have a gambling problem, the most important step is acknowledging it and seeking help. Gambling addiction is a recognized mental health condition, and effective treatments are available. You are not alone, and help is accessible.
While ids38 provides tools to help you manage your gambling, we are not a treatment provider. If you need professional help with problem gambling, we recommend contacting the following organizations:
Evidence-based treatments for gambling disorder include:
If you contact our support team to discuss problem gambling concerns, we will:
We will never try to convince you to continue gambling or offer you bonuses to keep your account open if you've expressed concerns about problem gambling. Your wellbeing is more important than our business.
If you're concerned about someone else's gambling, approach the conversation with empathy rather than judgment. Express your concerns using specific examples of how their gambling has affected them or your relationship. Offer to help them access professional support. You can also contact the resources listed above for guidance on how to help a loved one with a gambling problem. Consider attending family support groups designed for those affected by a loved one's gambling.
Six ways ids38 supports responsible gaming and player protection
Every account is verified through government-issued ID checks to ensure all players are 21 or older. We use advanced age verification technology and manual review to prevent underage gambling.
Set deposit limits, loss limits, session time limits, and bet size restrictions through your account dashboard. All limits are enforced automatically by our system to prevent overspending.
Request temporary time-outs or permanent self-exclusion at any time. Self-excluded accounts remain closed for the full period with no exceptions, even if you request reactivation.
Our systems monitor player behavior for signs of problem gambling. If we detect concerning patterns, we proactively reach out to offer support and suggest protective measures.
Access information about gambling odds, the house edge, warning signs of problem gambling, and strategies for maintaining control. Knowledge is your best protection.
Our customer support staff receives specialized training in responsible gaming practices and problem gambling recognition. They're available 24/7 to assist with implementing protective measures.
Contact our support team 24/7 to set up responsible gaming tools or discuss concerns about your gambling